Draft policy — review before launch. This page is a starting structure, not legal advice. Replace every bracketed section with your own terms, and have the final version reviewed by a qualified professional for each market you sell into.
Order processing
[State how long orders take to process before dispatch, and which days you dispatch on.]
Where we ship
[List the countries or regions you ship to, and any you exclude.]
Delivery estimates
[State delivery windows by destination and shipping method. Base these on what your carrier or fulfilment partner commits to in writing.]
Shipping costs
Shipping is calculated at checkout and shown before payment. [State your rates and any free-shipping threshold.]
Tracking
[State whether tracking is provided, and when the customer receives it.]
Customs, duties and import taxes
[State who is responsible for import duties and taxes on international orders.]
Delays and lost parcels
[State how you handle carrier delays, and what a customer should do if a parcel does not arrive.]
Incorrect addresses
[State what happens when an order is returned because of an incorrect delivery address.]
Questions
Get in touch through our contact page.