About Pawlium
What does Pawlium sell?
Practical home-care essentials for people who live with dogs and cats — cleaning, grooming, travel and comfort. We keep the range small on purpose.
Is Pawlium a new brand?
Yes. We launched recently, and our catalogue will grow slowly as we find products worth adding.
Do you have customer reviews?
Not yet. We would rather show no reviews than invented ones. As real customers use our products, their reviews will appear on the product pages.
Orders
How do I know my order went through?
You will receive a confirmation email as soon as your order is placed. If it has not arrived within a few minutes, check your spam folder before contacting us.
Can I change or cancel my order?
Contact us as soon as you can. If the order has not yet been dispatched, we will do what we can. [Before launch: confirm your exact change/cancellation cut-off.]
Shipping
Where do you ship?
[Before launch: list the countries or regions you ship to.]
How long does delivery take?
[Before launch: state delivery windows based on what your fulfilment partner actually commits to. Do not publish an estimate you cannot meet.]
How much does shipping cost?
Shipping is calculated at checkout, before you pay. [Before launch: state your rates and any free-shipping threshold.]
Returns
What is your returns policy?
The full details are on our returns policy page. [Before launch: confirm your return window and condition requirements.]
What if something arrives damaged?
Email us your order number and a photo, and we will sort it out.
Products
Are your products suitable for both dogs and cats?
Some are and some are not. Each product page states which pets it is intended for.
How do I care for a product?
Care instructions are listed on each product page. [Before launch: confirm care instructions with your supplier for each product.]
Still need help?
Contact us and we will get back to you.