Draft policy — review before launch. This page is a starting structure, not legal advice. Consumer return rights differ by country and are not optional. Replace every bracketed section with your own terms and have the final version reviewed by a qualified professional for each market you sell into.
Return window
[State how many days after delivery a customer has to request a return.]
Condition of returned items
[State the condition items must be in, and whether original packaging is required.]
Items that cannot be returned
[List any exclusions, such as used grooming items, for hygiene reasons.]
How to start a return
[Describe the steps: where to write, what information to include, and what the customer receives back.]
Return shipping costs
[State who pays return shipping, and whether that differs for faulty items.]
Refunds
[State how long refunds take to process once a return is received, and which payment method the refund is issued to.]
Faulty or damaged items
If something arrives damaged or does not work as described, contact us with your order number and a photo. [State how you resolve these cases.]
Exchanges
[State whether you offer exchanges, and how they work.]
Questions
Get in touch through our contact page.